Frequently Asked Questions
Your guide to style, service, and seamless shopping.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start the process.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to choose?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing it to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your materials ethically sourced?
At poketcgpt, we prioritize sustainability. We work closely with our manufacturers to ensure high-quality materials are sourced under fair labor conditions.